Refunds Policy

Refunds Policy

REFUNDS • We have two options for processing refunds :- 1. Store Credit - We add amount equal to the product value to your ' Moonfilly Account ' . You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return. 2. Bank Refund - We refund the amount minus Rs. 100/-(adjusted towards shipping & re-stocking charges) per product in your bank account. We need following bank details - Name, A/c no., IFSC Code, Bank,Branch to process the refund. • If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand. • Refund process (if customer requests for refund) will start only after we receive back the product and validate the return. Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company's mistake), responsibility lies on the customer to contact Moonfilly to arrange for the pick-up again. Failure to contact Moonfilly timely to arrange the reverse pick-up again may lead to rejection for exchange/return request. Return requests will only be entertained if the customer has accepted only untempered package. Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you. Moonfilly will not be liable for any damage that happens during return shipping. The customer agrees not to dispute the decision made by Moonfilly and accept Moonfilly’s decision regarding the return validation that is - if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases. Repeated refusal of COD orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer i.e. more than 50% of the delivered products, the customer will be intimated that future orders on non-cancellation and non-return basis. Afterwards, all future orders will be processed on mentioned conditions. Refunds are made as follows: 1. If the payment was made in cash then the refund is made in the form of a bank transfer. 2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.